Shopping & Ordering Online

To proceed to the checkout, follow the onscreen instructions and enter your delivery details.

Select your chosen payment type and

Once your order has been correctly submitted and paid for, a 'Thank You' page will appear with your order number. If required, you can print or screenshot a copy of this page for your records.

Shortly after your order has been submitted, you will receive an email confirming its receipt.

If confirmation does not arrive within 24 hours of submission, please email to get in touch.

You can also contact us to ask any questions or if you have concerns about an order you have placed.

Secure online checkout:

Doll Smash understands how important it is to be secure when shopping online and uses the latest VeriSign SSL encryption technology.

We also use Secure Socket Layer (SSL), the most advanced online security technique available to consumer to date.

We use third party payment handling (PayPal, Visa Verified etc) and do not have access to customer credit card or debit card numbers.

Product availability

If a product is temporarily unavailable, let us know your email address on the product page and we will get in touch when the product is back in stock.

How do I return my order?

In accordance with the UK’s ‘distance selling’ laws, you have the right to return all of your Doll Smash order within 14 working days of delivery.

The products MUST be returned in the original condition, unopened and with all packaging/hygiene seals intact.

Returns must be accompanied by a completed ‘returns’ form.

How long will it take to get a refund after a return?

You will receive a refund within 14 calendar days of your return. All refunds will be credited to the same bank account which made the original payment. If you have not received your refund after 10 working days, please get in touch.

Can I exchange my Doll Smash product?

Unfortunately, it not possible to exchange products.